Starting point

A recently formed division with young, committed employees was to handle several large customer projects per year, with a volume of up to several million euros. The most important processes in the workflow had been clarified at the start of the project, but there was also a need for development in the following areas

• Clarifying the starting conditions ("on-site inspection")
• Bringing forward processing steps to avoid peak loads before project completion ("frontloading")
• Securing the experience gained at the end of the project ("Lessons Learned") Introduction and use of agile methods

Procedure

• Process optimization procedures first tested in stages on internal processes
• Evaluation of the experiences and development of a universally accepted procedure
• Application to current, success-critical customer projects